Invoices & receipts

Every wallet top-up generates documentation you can download for your records — accounting, expense reports, and tax filing.

Payment receipts

A receipt is generated automatically for every successful top-up:

• Emailed to your account address right after payment confirms.
• Available in the dashboard under Billing → Payment history, with a Download link for each row.

Each receipt includes:

• Transaction ID
• Payment method (UPI / card / netbanking / wallet)
• Amount and currency
• Date and time
• Inhank's company name + GSTIN

The receipt is hosted by Razorpay (our payment processor). The link in the dashboard is permanent — you can re-download any time.

GST invoices (India)

For accounts billed within India, the payment receipt doubles as a GST invoice for that transaction. It contains:

• Inhank's GSTIN
• A GST split (CGST / SGST / IGST as applicable)
• The taxable amount

If you need a consolidated monthly invoice (one document covering all top-ups in a calendar month), reply to your most recent receipt email or write to billing@inhank.com — we'll send a PDF within one business day.

Adding your GSTIN

If you're claiming input tax credit, add your GSTIN to your billing profile before topping up:

1. Open the dashboard → Settings → Billing profile.
2. Enter your Company name, GSTIN, and Billing address.
3. Save.

Future top-up receipts will include your GSTIN, your business name, and a clear GST breakup.

International billing

[TODO: confirm exact product behavior]

For non-Indian customers, the Razorpay receipt is the standard document you receive. International tax handling (VAT, sales tax, etc.) is not currently applied. We'll update this page when our international setup changes.

Payment history

The full history of your wallet activity lives at Billing → Payment history:

You can filter by date range and transaction type, and export the table as CSV from the ⋯ menu.

Refunds

Inhank Cloud will refund your wallet balance under these conditions:

• Within 7 days of purchase — full refund of any unused credits, no questions asked. We initiate the refund to your original payment method via Razorpay.
• After 7 days — refunds are case-by-case (e.g. accidental top-up, wallet error, double charge). Email us with your reasoning.
• Credits earned via referrals, signup bonuses, or promotions — non-refundable as cash, but they remain available to spend in the wallet.

How to request a refund

1. Email billing@inhank.com from your account email address.
2. Include:
   • Your transaction ID (from the receipt)
   • Amount you'd like refunded
   • A short reason

We process refund requests within 2 business days. The refunded amount takes another 5–7 business days to appear on your card / bank statement (this is Razorpay + bank processing time, not ours).

How to check refund status

The transaction history in the dashboard updates immediately. Your bank statement may take a few days to reflect the reversal.

Failed payments

If a top-up payment fails on Razorpay's side:

• No credits are added to your wallet.
• No hold is placed on your account.
• You can retry immediately with the same or a different payment method.

If your bank shows the charge but Razorpay shows "failed" (rare but possible with flaky banks), the charge auto-reverses within 5–7 business days. No action needed; if it doesn't reverse, email us with the transaction details.

Receipts for accounting software

The Razorpay receipt is a PDF you can attach to your accounting workflow (QuickBooks, Zoho Books, Tally, etc.). For repeated automation, the Payment history → CSV export gives you a structured row per transaction you can ingest.

A formal API for invoice retrieval is on the roadmap.

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